Assurant Solutions is an industry leading insurance company headquartered in New York City. It has been in business since 1892 and offers many kinds of insurance products internationally, including mobile device protection and extended car warranties.
Assurant Solutions provides a wide range of warranty plans for regular automobiles, recreational vehicles, watercraft, and motorcycles. Whether a consumer seeks an extended warranty beyond a factory warranty for a car or motorcycle, they can find coverage with Assurant Solutions.
Assurant Solutions offers its products and services in 21 countries across North and South America, Europe, Australia, and Asia. Customers across the globe may be able to purchase a car warranty policy through Assurant Solutions.
Assurant Solutions is a service provider that values community engagement. It encourages community service and donates to charitable organizations through the Assurant Foundation. The company also cares about the environment and has several initiatives to minimize its footprint, like recycling, monitoring power usage, and encouraging carpooling.
thumb_downPotential customers are unable to see warranty plans with coverage and benefit information or receive quotes online from Assurant Solutions. Specific information about per month cost and terms of coverage, like what the warranty covers, what is considered normal wear and tear, how long the warranty period is, or how extensive the coverage for electrical breakdown, is not readily available online.
Additionally, specifics about the kinds of warranties offered, like whether Assurant Solutions offers basic warranty, limited warranty, lifetime warranty, powertrain warranty or limited powertrain warranty, are also unavailable online. Customers must contact Assurant Solutions themselves to learn more about what they offer.
A vehicle service contract offers peace of mind and financial security to car owners because they help offset some expensive repair costs for certain car repairs. Assurant Solutions offers vehicle protection warranties for almost any kind of vehicle. It also offers warranty coverage internationally.
However, its contract options and benefits are not readily available online. Customers must work with an Assurant Solutions representative to get more information about its vehicle warranty plans are. When considering warranty companies, Assurant Solutions is an insurance and warranty provider worth taking the time to investigate for people in and out of the United States.
Was this content helpful? thumb_up Yes thumb_down NoJesus Montoya
These guys are impossible to work with, they don't want to cover anything clearly in the contract. This company is a scam in my opinion.
star star_border star_border star_border star_borderBrian Badgett
To call this company a scam would almost be a compliment. They will deny any and every claim sent over to them, yet have no problem taking people's money for their "warranty solutions". Their business model is disgusting and embarrassing.
star star_border star_border star_border star_borderBrandee Williams
We recently purchased a vehicle with the Assurant extended warranty, after only 6 months the transmission is clunking bad, and there’s metal flakes in the transmission fluid. They refuse to fix it due to it not being completely broken. Which is absurd. When I called to speak with them the customer service lady (Ashanti) refused to transfer me to a supervisor and hung up on me. I’m very disappointed in this company, I work and don’t have time to wait for it to completely go out. It’s a very deceitful company.
star star_border star_border star_border star_borderJohn Weir
Assurant is absolutely horrible. First vehicle failure was the intake manifold on my Jeep. They insisted that the shop utilize the cheapest POS part even though I offered to pay the difference with an OEM part. The part failed without making it out of the shop's parking lot when tested. At that point, they washed their hands because the claim was now "covered under the parts warranty, not Assurant". 3.5 MONTHS later, Jeep paid for a new intake manifold just to take care of their customer. Assurant's customer service reps were unhelpful and rude. 3 years later, my vehicle started overheating suddenly so I sent it to a close shop I was familiar with. I couldn't get Jeep to return my phone calls for information on putting in a claim with Assurant until the vehicle was fixed and I could drive there and nail somebody down. I put in a claim, despite their own website stating that they do a 1-off for claims not pre-approved, they rejected it. Again, the customer service reps were absolutely worthless. They kept pushing the documents back at me telling me that it was missing information, I sent them clips from the document showing them where the document was. and then rejected it anyways. Wasted of time and energy. So I'm out $4000 and I'm trading the vehicle in simply so that I never have to deal with Assurant Solutions, ever again. What a racket they have.
star star_border star_border star_border star_borderBlue G
First of all, I purchased a vehicle warranty through CarMax over a year ago, which was with the warranty group. Without notice or any correspondence my warranty was switched from the warranty group over to Assurant. December 13th 2023, my vehicle needed repair so I took it to the mechanic shop that I always use. Upon trying to contact the warranty group, I found out that my actual warranty policy was now with Assurant. This was a surprise because I never received any correspondence stating that this change was happening. At any rate, I informed Assurant that my vehicle was in the shop and asked what was the next step in getting the repairs done. They said the only thing that the mechanic shop needed to provide them with was what the problem was and what the cause was. I called the mechanic and told them what Assurant said and they did what was required. Then I got a call back, I suppose after Assurant was made aware of what the repairs would cost and was told that Assurant said I needed to authorize 10+ hours of tear down labor @ $190/hr just to remove the turbos, take pictures and send them to Assurant. Oh and I was responsible for paying for the 10+ hours of labor @ $190/hr. Assurant stated that “IF” they choose to honor the contract and make the repairs they would reimburse me for the 10+ hours of labor. I mean who pays for a warranty and then pays for 10+ hours of labor just to wait to see if the warranty company that you’ve already paid thousands of dollars to will honor and complete the repairs. This sounds like a breach of contract, being the fact that the policy that I started with the warranty group was changed to another company without my knowledge, preventing me from being able to choose if I wanted to go with this new company, which turns out to be horrible and shady. I want my money back, or I want my vehicle warranty to be honored and repaired, and then I want out of this contract with this company. Shady business at its finest!!
star star star_border star_border star_borderRicky G Atlanta, GA
Just as everyone else has mentioned; the warranty is marketed as holistic for the platinum plan -- it's not. I ended up paying over 50% of my repairs. They discounted the dealership's hourly rate, decided to only partially pay for parts for the services. I was left with about 60% of the bill. I guess I should be grateful, huh?
star star_border star_border star_border star_borderCam “CJ” Fernandez CA
The worst warranty company I have had to deal with. Won’t get responses for weeks at a time, and currently in chat with their reps Lynn and Kelly and they are still to respond after two days of me asking if the problem is fixed yet. No sense of communication and also had my shop that I usually get my car worked on at quit working with them because of issues with the warranty. When they get back to you, it works but good luck getting customer service to respond.
star star_border star_border star_border star_borderMichael
I wish I could give them negative stars. Contracts are sold as "peace of mind" in case anything goes wrong, but when something does happen to go wrong, they will look for any excuse to deny claim. "Mechanical issues" are not covered, even though it is sold as if the engine is protected by the warranty. It's random *parts* that are actually covered, and so if your engine breaks down due to one part, maybe they'll cover it. Another part, no. I asked why it mattered what PART of the engine is broken- if the engine is inoperable, it's inoperable, and I was told even though smoke was pouring out, they didn't consider it a "mechanical problem" since it was the coolant valve that was leaking. If the car is pouring smoke from the engine, I'm not driving it. And if they sell a contract with the promise that your engine is covered, they shouldn't expect me to.
star star_border star_border star_border star_borderTammy Wagner Indianapolis, IN
Zero stars if I could. I get a different answer every time I call on the same issue. Long story short, purchased a vehicle via cash in June 2023. It is now August 2023. My contract tells me that the dealership that sold me the vehicle is my shop to diagnose, thing is Tom Obrien, Greenwood IN won’t look at my car because they “don’t have a certified Kia mechanic”, they told me to take it to Ray Skillman Kia, I did, was quoted $871 for lower control arms on the front. Just dropped it off this morning and had they start a claim. Before I got home Ray Skillman called and said they have good and bad news. Assistant will cover $671 but I am responsible for the rest and then told me that in Total we’re looking at $900-1000. Sick and tired of no communication between the assistant and dealerships working thing out so all I owe is my $100 deductible. After all this platinum service contract cost me $2,667 when I purchased the vehicle. Will also bring reviews at atom Obrien and Ray Skillman as well as contacting the BBB with complaints on all three. Wish I could afford an attorney but can’t.
star star_border star_border star_border star_borderChris Douangmala San Francisco, CA
If i could give 0 stars i would but unfortunately i cant. This company has to be the worst company I have ever dealt with. My corvette has some issues that the warranty would cover so I decided to use them. They are making me go to the closest sister company which is a Ford dealership. So I called Ford to schedule an appointment and they said they won't work on my car because they don't have a specialist to work on my corvette. So I called back my car extended warranty and told them what's going on. They don't even know what to do. I dont understand why i just cant take it to a Chevrolet dealership down the street and this would have been resolved by now. I been without a car for 5 days now and it's about to be the Holidays which I doubt they will get it figured out by then. Nice job ruining my Holiday. STAY FAR AWAY FROM THEM IF YOU CAN.
star star_border star_border star_border star_borderJoanna Bryant Bullhead City, AZ
On January 26, 2022, the “check engine” light came on in my 2017 Ford Fusion during a drive from Kingman, where I had been prospecting property for a client, to my home in Mohave Valley, AZ. I arrived home within 30 minutes of the light coming on and my husband used our electronic diagnostic tool to retrieve the error code. The error code it gave us was P0304, which told us that cylinder four was not firing. We inspected and replaced the spark plugs, at our own expense believing this to be one of our required maintenance steps. Unfortunately, this did not resolve the issue and took the resolution beyond our ability to fix it, per our Extended Warranty contract with Assurant. We contacted Assurant and they located a shop that both worked with Assurant claims and could do inspection/repair. We were, and are, still covered by the warranty according to all known contractual requirements. Assurant’s representative sent us to Sun Auto in Henderson as the closest mechanic to us. We are in Mohave Valley, AZ so this is an almost 2-hour drive. We rented a car transporter from U-Haul at our own expense and towed the Fusion to Sun Auto. We have meticulously cared for the Fusion. It is imperative to my livelihood as a Real Estate Agent, REALTOR®, and previously as a Grocery Manager at Safeway with authorization to travel during quarantine since I worked at three locations, as needed, for years which due to my house location often involved crossing California state lines. If this vehicle is out of order my ability to do my job and earn an income is hugely stunted. Calculating my current loss of income is complex and exponential with each passing day. I’ve always tracked my mileage and oil changes on my calendar for review come tax time, unfortunately, the supervisor, Don, only told my husband that the calendar images would be acceptable forms of proof of maintenance after we allowed them to remove the valve cover. At the time when we allowed the valve cover removal, I could only produce two receipts from the company I go to for services in my small town. Not only did they rarely give receipts, but the ones they do give are literally just receipts of payment with no identifying markings to tie to a particular vehicle. Randy, the mechanic from Sun Auto who removed the valve cover did so because Assurant had agreed to take the inspection as an alternative to the oil change paper receipts. We approved the removal based on that agreement. Randy told us the motor looked great and that all signs indicated a well-maintained vehicle. He took two pictures that he sent to both my husband and Assurant. After all of this was said and done, Assurant denied the claim for lack of proof of maintenance. We were shocked that they would do this based on what they kept saying was a “team from CarMax” having looked at the pictures. No one other than Randy had physically inspected the motor. I sent the images to several master mechanics that I hold in high regard. They all came to the same conclusion as Randy had: the vehicle showed clear signs of maintenance and Assurant was just looking for a reason to deny the claim. The multiple conversations we have had with Assurant representatives have only clouded the issue with information, such as that the “team from CarMax” originally noted that the motor looked good, and then later it was changed without further review. Don, the supervisor with Assurant, told us it was their assessor who changed the inspection results, not a “Team from CarMax”. At that time Randy was the only one who had physically inspected the Fusion. With Assurant declining our claim, we were forced to foot the entire bill and bring the Fusion back to our little town. We have since placed it in the hands of a reputable local master mechanic who is thoroughly investigating the situation that caused the motor failure. He has also agreed with Randy, with Sun Auto, that the issue was not a result of maintenance. He is currently looking into the extensive list of known issues with this model: TSB-20-2100. I need my car back. I have three boys and a very travel extensive career; I cannot go without transportation. We were aware of only one recall on this vehicle and had it fixed, now I’m learning that there are several faults that have been found and that some of those could lead to the current issue with the car. I am awaiting the results from Jesse, at The Bent Wrench, and then I will have to move forward accordingly. This has all just been excessively stressful in an already stressful time. Assurant, please resolve this issue for all our benefit. I cannot continue to lose business over this issue that should never have been an issue. Joanna Bryant
